SMS employee takes out the trash

About SMS

Who is Service Management Systems?

SMS specializes in providing full housekeeping and maintenance programs to high traffic, public facilities throughout the nation, ranging from 300,000 to 1,500,000 square feet.

That’s the technical answer, but what really defines us goes far beyond the work itself. At SMS we manage your services for you. We go beyond cleaning, beyond maintenance and beyond any other company to make sure everything runs as smoothly as possible.

Established in 1988, SMS is the foundation upon which all other SMS Holdings companies are built. It was through these ventures that SMS developed its approach to facility services management that has resulted in its current success.

A Clean Approach to Facilities Services Management

Service Management Systems is one of the nation’s premier facility services management companies, achieving exceptional revenue growth through a commitment to quality and excellence in both its people and services.

Since the company’s founding in 1988, SMS offers a unique program of housekeeping and maintenance services designed to provide large, public buildings with a strong and experienced facility services team.

As national leaders, SMS and its unionized counterpart, TMM, currently contract with large regional shopping centers, airports, hospitals and medical facilities, resorts and office buildings.

What sets us apart?

  • A Solid Support System - As part of SMS Holdings and an entire family of specialized companies, our employees are backed by a network of specialists in a number of areas, ranging from technical support to risk management.
  • Customized Quality Control - We rely on proven, site-specific systems, designed to foster accountability, focus efforts and increase communications.
  • Top-Notch Training - Our programs are praised as the most aggressive, successful programs in the industry. Designed in-house, they involve intense, hands-on training to make sure every base is covered.
  • The Right People - It’s no secret, our employees are our best assets. We take the time and care to handpick each one. Add our extensive training, and you may rest assured that every person we place in your facility is of the highest caliber.

Our Leadership

Scott Born

Scott Born recently rejoined Service Management Systems, Inc. as President in May 2018. Scott spent many years with Valor Security Services, another company previously under SMS Holdings, as Vice President of Operations. Scott has spent over 25 years in the service business taking care of his people and his customers. He brings with him the “whatever it takes” philosophy of business, as well as the values our company was created upon. In 2015, SMS Holdings executed the strategic sale of its security companies, which included Valor. Scott was an essential part of that transition, and ensured the smooth conversion. We are now fortunate enough to have the opportunity to bring him back to our family of companies and could not be more pleased.

Whatever It Takes

Our customized programs are designed around your industry’s specific needs, customized to your facility’s goals and expectations. Select your industry to learn more about our specialized services.