Our Full Service Process
At Service Management Systems, we develop and execute programs geared specifically to the challenges of operating your hospital. From our initial assessment to ongoing performance reports, we give every detail our full and specialized attention.
Identify
Low HCAHPS scores and high turnover rates are often indicative of inefficiencies within an EVS program.
Assess
A thorough assessment of the existing EVS program is performed by our specialists and support departments. Learn more about our assessment process.
Recommend
Based on our assessment, we recommend a detailed plan that addresses shortfalls and outlines the optimal EVS service model for your hospital. The plan can be executed with one of our three contractual options.
Prepare
We create a series of systematic approaches to prepare for startup at your hospital. Customized training modules and safety programs are developed, and procedural operations are reviewed with hospital management.
Deploy
Focusing on programs, processes and technology, we seamlessly deploy our operations at your hospital.
Report
Benchmark data — including patient satisfaction and EVS performance reports — are continually monitored to ensure high quality service. Internal audit processes are developed and customized to meet individual KPIs.