Whatever it Takes

At Service Management Systems, we go beyond cleaning and maintenance, exceeding your expectations to ensure everything runs as smoothly as possible. We take care of you, so you can focus on what you do best: taking care of your customers.

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GREAT FIRST IMPRESSIONS

Ensure your customers' first impressions are pleasant and welcoming.

ONGOING POSITIVE REVIEWS

Reviews determine future business. We'll help them be great.

SMOOTH WORKFORCE TRANSITION

Your team is our team. Welcome aboard.

EFFICIENT OPERATIONS AND PROCESSES

We customize our programs to fit your property.

Performance You Can Measure

The SMART System is our proprietary quality assurance platform, built to provide greater transparency and accountability across your facility. Through SMART, both our team and yours have real-time visibility into service delivery, completed work, and overall performance. You have direct access to your performance data, with detailed reports at the touch of a button.

See the SMART System in action.

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Build a Partnership Based on Trust

Founded in 1988, Service Management Systems specializes in providing full-service cleaning and maintenance programs to high-traffic, public facilities throughout the nation. We proudly service airports, educational facilities, hospitals, hotels, industrial properties, sports and entertainment venues and retail properties. Our services provide you with reduced costs, consistent service and a cleaner property. We hold ourselves to the highest quality standards and do “whatever it takes” to serve your property best – just ask any of the many customers we serve, a few of which are shown below.

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“What truly sets TMM apart, and what makes me recommend them, is their commitment to being a genuine partner. Unlike previous service providers, TMM does not default to asking, ‘Is that in the contract?’ when new needs or challenges arise.”

Val Mejia Airport Facilities Manager Sacramento International Airport

“The way the contract is managed independently really stands out. The onsite manager is fully accountable and has direct control over staffing, resources, and daily operations. That structure allows the team to stay focused on the needs of the property and deliver consistent, high-quality service.”

Jesse Jones Associate Manager 1001 Fannin

“Relationships are the key, and that’s what makes SMS stand out. Their executive leadership team is great to work with, and the level of personal attention provided to our site has always been outstanding.”

Billy Rowland Vice President, Operations The Battery Atlanta

“SMS consistently demonstrates a level of commitment and dedication that sets them apart. Their team does whatever it takes to ensure success and meet the needs of the property. The overall attitude and personal attention provided by the team are outstanding, and our Account Manager always projects a positive, professional attitude that makes working with SMS a great experience.”

Dean Smith Director of Operations Destin Commons, FL

“SMS believes in their staff and promotes self-worth, self-learning, professional development, a clear understanding of their significance, and the respect that they should naturally get. They value our relationship as much as they do the cost to provide their services. I guarantee they will provide a cost-saving plan with management attentiveness to produce clean learning environments for your students.”

Laura Hubinger Chief Financial Officer Greater Clark County Schools (IN)