About Us

Founded in 1988 by William T. Coakley, Service Management Systems specializes in full housekeeping, maintenance and survey and consultant programs to high-traffic, public facilities of almost any size to more than 2,500,000 square feet. Service Management Systems services more than 83 million square feet throughout the nation.

Nationwide Provider

Service Management Systems is a national company currently operating in over 70 facilities across 29 states. Our company has over 1,000 employees nationally, and we continue to expand into other regions and states. Our Customer Support Center offices are located in Nashville, TN.


Doing “Whatever It Takes” — For the Long Term

Our proven processes and systems were created to deliver an excellent and consistent level of service, earning our customers’ loyalty and establishing long-term relationships. Our systems create accountability, ensure high-quality, focus efforts and encourage open communication. We become a part of our customer’s team and an extension of their management family.

Our Leadership Team

Our SMS leadership team is very involved with our customers, transitions, and daily operations. Through regular (scheduled and unscheduled) visits to the properties we serve and meetings with our customers, our leadership team is able to stay on top of what’s going on at each location, make sure our local employees have the skills, equipment, and support necessary to succeed, and ensure that our customers and the people they serve enjoy a safe and positive experience in every facility.

Check out the people on the SMS leadership team on our Leadership page

View our Leadership Page

Customer Support Center

We view our solid network of Customer Support as a key factor in our success. Our support center takes care of the back-of-the-house administrative needs, allowing our field operations team to focus on delivering excellent service to our valued customers. Service Management Systems employees in the field are backed by over 100 professionals in our Customer Support Center (CSC) located in Nashville, TN. Support services provided include:

  • Human Resources
  • Accounting
  • Payroll
  • Risk Management
  • Marketing
  • Communications
  • Information Technology

Charities We Love Supporting

Giving back to the community has been an important part of Service Management Systems since its founding in 1988. We work with different organizations to benefit children, individuals and families in need.

Habitat for Humanity

SMS Holdings sponsors a Habitat for Humanity Build Day in Nashville every year. Volunteers from the Customer Support Center work hard to build homes for deserving families.

This program has special meaning, as several of our own employees have been recipients of homes from Habitat for Humanity. It's also another great way to make a positive impact on the Greater Nashville Metropolitan area.

Simon Youth Foundation

Service Management Systems is a partner and contributor to the Simon Youth Foundation’s Education Resource Centers across the country. The mission of Simon Youth Foundation is to foster and improve educational opportunities, career development and life skills that transform the lives of at-risk youth through focused programs and initiatives with public school and post-secondary education partners.

American Heart Association

Keith Wolken, Chief Executive Officer of SMS Holdings, is former Chairman of the Board of the Middle Tennessee American Heart Association. He served on the AHA Board of Directors for five years and on the Heart Gala Executive Leadership team for two years. In addition, he currently serves on the Southeast Affiliate Board for AHA.

SMS Cares

Started as an immediate response to Hurricane Katrina, the SMS Cares fund continues today to assist SMS Holdings employees and their families impacted by natural disasters, house fires and other personal tragedies.

SMS Holdings employees can either apply for assistance or choose to donate time, funds or supplies to help fellow coworkers in need at smscares.com. Since 2005, the program has provided assistance covering unexpected expenses to hundreds of employees.


Boy Scouts of America

Service Management Systems is proud to be a supporter of the Boy Scouts of America. We have been a major contributor and sponsor of the Annual Cradle of Liberty gala held every year in downtown Philadelphia.

The mission of the Boy Scouts of America is to prepare young people to make ethical and moral choices over their lifetimes. In particular, The Cradle of Liberty Council is a volunteer-driven organization providing formative, age-appropriate experiences to young people from every community throughout Philadelphia, Montgomery and Delaware Counties.

Get Started with SMS

We provide superior specialized services through management of systems and people that allow our customers to focus on their core business. Learn more about how we have fine-tuned our cleaning and maintenance programs to bring your property better results at a better value.

Learn More