Whatever It Takes
Whatever It Takes
Going above and beyond the call of duty, our employees are dedicated to the concept of doing “Whatever it Takes” to make our customers successful and satisfied.
Our values are extremely important to us, and we operate and live by them every day. Honesty and integrity, along with hard work and appreciation, form the foundation of our long-lasting relationships. Service Management Systems is proud of our people, our diversity and our culture. Take a few minutes to scroll through some of the successes and accolades our employees, management and teams have received this recently.

Whatever It Takes
Each quarter, our employees and management nominate the coworkers or employees that impressed them most! By going above and beyond their daily job duties or by showing their dedication to our company’s core values, these employees were nominated for the Whatever it Takes (WIT) Employee of the Quarter Award. From these nominations, each employee is then considered for the prestigious WIT Employee of the Year Award.
Zach Gunther and John McKissick
Greater Clark County Schools – Division 993
John McCissick and Zach Gunther "The Dynamic Duo" was instrumental in repairing the pool at Jeff High, which saved the school district over $10,000. We needed to get the pool up and running quickly at Jeff High. Knowing that the pool at River Valley used the same pumps which were not in use. John and Zach jumped into action to get the pumps replaced. It was a BIG job, which they were not afraid to tackle! They are not afraid of hard work! Thanks for all you do every day to make our team a success.
Aldofa Quinone
Broadway Plaza – Division 996
Adolfa is always working hard and staying on task no matter what is happening at her property, Broadway Plaza, a very busy outdoor lifestyle center in Walnut Creek, CA. No matter the time of day or shift she is workin, she has shown the same hard work and dedication that we strive for. One particular night, on her way out of the parking structure, she was driving by an open-top dumpster that had some cardboard spilling out onto the main drive. Adolfa took the time to stop, get out of her car, and place the carboard back in the dumpster, leaving the area clean and tidy. Adolfa was on her way home after a long shift and no one was around watching, but this was caught on security camera and noticed by our customer, who brought it to our attention. This is just a little example of Adolfa's dedication, loyalty to her job, and integrity to do the right thing – even when no one is around!

Milestones
Two of the greatest Core Values we feel our employees exhibit are Hard Work and Loyalty, and are some of the driving forces behind our company's success. This is evident in the Milestones reached each month.
Congratulations to the following employees who have reached significant Milestone Anniversaries this month!
- Anna Sanford
- Gana Kafle
- Leticia Barrera Rosa
- Lucille Moore
- Stephen Jones
- Tiffany Lockett
- Isaiah Jenkins
5 Year Milestones
- Patricia Mckenzie
10 Year Milestones
- No 15+ Milestones this month.
15+ Year Milestones

The Horizons Award
The Horizons Award is our most prestigious award, given to Service Management Systems leads and directors for achieving quality, safety and productivity goals. Winners are honored at our annual leadership meeting and receive an etched crystal trophy and a $1,000 prize.
Ammie started with Service Management Systems in October of 2020, when the transition of Memorial Health was underway. At the time, she was in the Patient Advocate role, where she spent her days rounding on patients to ensure we were providing an expected level of cleanliness in the facility. Over the past year and a half, Ammie has been instrumental in opening the adjacent Children’s Hospital and running it from its inception. We received nothing but rave reviews from hospital leadership and nursing teams during her time there. She was then promoted to Assistant Director over the main hospital overseeing first shift operations. In that position, she brought stability to the department, increased employee morale, and gained improvements in all key metrics. In December, the hospital saw considerable progress regarding overall cleanliness, and Ammie played a huge role in this. Her cool and calm demeanor has positioned her to be able to face challenges head-on without wavering from the overall goal and mission for both SMS and the facility she serves. Ammie Moser is a faithful servant leader at SMS and a deserving recipient of the 2021 Horizons Award.


Just a few more examples of how our managers, employees and teams go above and beyond every day. Scroll through the Success Stories below to read more about how our teams are doing “whatever it takes” to deliver excellent customer service.
2022

Willow Grove Park Mall employee uses their quick thinking to break up potentially dangerous situation
READ MORE2021

SMS Supervisor Sean Young doing "Whatever it Takes" to help child in scary situation.
READ MORE
With the Braves advancing into the 2021 World Series, The Battery Atlanta was in the spotlight like never before. SMS Facility Manager, Shayla Stevens, and her SMS Clean Team made sure the area shined at each event!
READ MORE
Congratulations to SMS Healthcare's Operations Manager, Joseph Simmons, on receiving Memorial Health's "Extra Mile" Award.
READ MORE
Veterans Employment and Education Commission Award
READ MORE
SMS maintenance team does “whatever it takes” to transform a retail space at Woodland Mall.
READ MORE
Congratulations to our partners at Destin-Fort Walton Beach Airport on achieving GBAC STAR accreditation.
READ MORE
David Siverand exhibited the SMS motto of doing “whatever it takes” after the destruction from two hurricanes and one storm.
READ MORE2020

As Hurricane Sally was headed to the Gulf Coast, our Service Management Systems, Inc. (SMS) team at Destin-Fort Walton Beach Airport (VPS) had to act fast to prepare for the hurricane’s landfall.
READ MORE
Though 2020 threw us a curveball with COVID, many of our Facility Managers, EVS Directors and Operations Managers really got into the spirit of Customer Appreciation Day to make it special, safe and fun for our customers.
READ MORE
On August 17, 2020, our SMS First Shift Supervisor, Patty Hansen, was presented with the Destin-Fort Walton Beach Airport (VPS) Employee of the Quarter Award.
READ MORE
Mike Roeske and the SMS team at Valley View Mall got creative to help out our PREIT customers in need.
READ MORE
Our team at Rimrock Mall went above and beyond to help Ms. Snyder with her Medicare booth setup needs, and she could not have been more appreciative.
READ MORE2019

This year, our team at Susquehanna Valley Mall was awarded the Employer of the Year award by Suncom.
READ MORE
For the second year in a row, our Service Management Systems (SMS) management team at Jacksonville Mall in Jacksonville, NC received high recognition from the Eastern Carolina Workforce Development Board and the North Carolina National Guard.
READ MORE
Tim and his team always strive for the high standards that have been set, which is evident in the praise Tim has received from our PREIT customers at Cumberland Mall.
READ MORE
SMS recently started our new account in March of this year at Grand Boulevard, and the South Walton Beaches Wine and Food Festival was our first major event of the year. The charity event turned out to be a major success!
READ MORE
Service Management Systems team at Nissan Stadium did not miss a beat in keeping the stadium and its parking lots clean during the 2019 NFL Draft Experience.
READ MORE
On March 19, 2019, Lorraine was presented with her 20 Year Milestone Award with Service Management Systems.
READ MORE
Showing dedication, excellent customer service and hard work during what has been called "one of the greatest snow events in decades."
READ MORE
Going above and beyond to help other area facilities.
READ MORE
Showing kindness to a customer in need.
READ MORE
Teamwork makes the dream work.
READ MORE2018

Jeremy Bostick takes on additional responsibilities and assists his fellow colleagues.
READ MORE
Operations manager saves the day when wheelchair battery dies.
READ MORE
Johnny Pointer shows his commitment and leadership abilities from the very start.
READ MORE
September marked SMS's sixth year of partnership with Habitat for Humanity.
READ MORE
After Hurricane Florence, SMS Operations Manager, Earl Fox, took his personal vehicle to pick up his team and open Magnolia Mall.
READ MORE