Whatever it Takes!

Celebrating our Employees!

Going above and beyond the call of duty, our employees are dedicated to the concept of doing “Whatever it Takes!” to make our customers successful and satisfied.

Our values are extremely important to us, and we operate and live by them every day. Honesty and integrity, along with hard work and appreciation, form the foundation of our long-lasting relationships. Service Management Systems is proud of our people, our diversity and our culture. Take a few minutes to scroll through some of the successes and accolades our employees, management and teams have received this recently.


The 'Whatever it Takes!' Award

Each quarter, our employees and management nominate the coworkers or employees that impressed them most! By going above and beyond their daily job duties or by showing their dedication to our company’s core values, these employees were nominated for the Whatever it Takes! (WIT) Employee of the Quarter Award. From these nominations, each employee is then considered for the prestigious WIT Employee of the Year Award.
  • Sulfize Lamour
  • Randy Huttner
  • Timothy Human
  • Randall Huttner
  • Alexandra Wright
  • Robert Paranich
  • Francisco Castillo
  • Amelia Martinez
  • Angelica Vicente
  • Fern Dixon
  • Nathan Stewart
  • Maria Pulliam
  • Neidi Terrero
  • Idelisa Pena
  • Shaun Sexton

Quarter 4, 2022 Awardees:

Scott Salamone

Valley Mall, Hagerstown, MD – Division 993

I nominated Scott because he is a hardworking, loyal employee who puts 100% into his work every day. Anytime Scott is asked to fix something by management, he goes and does it right away. A lot of days, he does not even have to be told to work on something. He is always trying to find ways to improve things that we use. An example of this is when he took a child changing table that fell off of the wall and welded better supports on it, so that we did not have to spend the money to buy a new one. Scott is always willing to help out his coworkers. On black Friday, we had a housekeeper call off leaving just one other housekeeper and myself. Scott volunteered to stay an extra couple of hours just to help us pull trash. For these reasons, I believe that Scott is deserving of the “Whatever it Takes!” award.

Nominated by: Kelsey Alford, Facility Manager

Glenda Flores Bonilla

Fashion Fair Mall, Fresno, CA – Division 996

Glenda takes on more responsibility to be fair to the team, and takes initiative when she knows what needs to get done by the team. She rejected offers from competitors that came to the mall recruiting housekeepers. She always puts in 110% effort. She never makes her team feel that she's better than anyone of her team. She's humble and open to learning. Even though English is her second language, she continues to work on her communication with team and clients and has shown major improvements. Glenda continues to be open to learning every aspect of the company. At first, she was a little scared to take on responsibility, but I knew because of her hard work and dedication that she would gain confidence to be able to handle challenges that we as a site needed to overcome. Glenda is a big asset to our site here at Fashion Fair, which is why I nominate her for the "Whatever it Takes!" Employee of the Quarter!

Nominated by: Roman Delgado, Facility Manager

Adolfa Quinones

Broadway Plaza (Walnut Creek, CA) | Division 996
VALUES IN PRACTICE: Hard Work | Appreciation | Integrity | Loyalty
Adolfa is always working hard and staying on task no matter what is happening at her property, Broadway Plaza, a very busy outdoor lifestyle center in Walnut Creek, CA. No matter the time of day or shift she is working, she has shown the same hard work and dedication that we strive for. One particular night, on her way out of the parking structure, she was driving by an open-top dumpster that had some cardboard spilling out onto the main drive. Adolfa took the time to stop, get out of her car, and place the carboard back in the dumpster, leaving the area clean and tidy. Adolfa was on her way home after a long shift and no one was around watching, but this was caught on security camera and noticed by our customer, who brought it to our attention. This is just a little example of Adolfa's dedication, loyalty to her job, and integrity to do the right thing – even when no one is around!

Nominated by: Dan Hickey, Division Manager


Two of the greatest Core Values we feel our employees exhibit are Hard Work and Loyalty, and are some of the driving forces behind our company's success. This is evident in the Milestones reached each month.

Congratulations to the following employee who has reached a significant SMS Milestone Anniversary in March 2023!

    5 Year Milestones

  • Christopher Durant
  • Efrain Garcia
  • Lucila Cera
  • James Brown

    10 Year Milestones

  • Isiah Pope
  • James Correia

    15+ Year Milestones

  • Angie Dean (35)
  • Josephine Castro (15)

The Horizons Award

The Horizons Award is our most prestigious award, given to Service Management Systems leads and directors for achieving quality, safety and productivity goals. Winners are honored at our annual leadership meeting and receive an etched crystal trophy and a $1,000 prize.

2021 Service Management Systems Winner - Ammie Moser

Ammie started with Service Management Systems in October of 2020, when the transition of Memorial Health was underway. At the time, she was in the Patient Advocate role, where she spent her days rounding on patients to ensure we were providing an expected level of cleanliness in the facility. Over the past year and a half, Ammie has been instrumental in opening the adjacent Children’s Hospital and running it from its inception. We received nothing but rave reviews from hospital leadership and nursing teams during her time there. She was then promoted to Assistant Director over the main hospital overseeing first shift operations. In that position, she brought stability to the department, increased employee morale, and gained improvements in all key metrics. In December, the hospital saw considerable progress regarding overall cleanliness, and Ammie played a huge role in this. Her cool and calm demeanor has positioned her to be able to face challenges head-on without wavering from the overall goal and mission for both SMS and the facility she serves. Ammie Moser is a faithful servant leader at SMS and a deserving recipient of the 2021 Horizons Award.

Just a few more examples of how our managers, employees and teams go above and beyond every day. Scroll through the Success Stories below to read more about how our teams are doing “Whatever it Takes!” to deliver excellent customer service.







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