Whatever it Takes!
Page Navigation
Celebrating our Employees!
Going above and beyond the call of duty, our employees are dedicated to the concept of doing "Whatever it Takes!" to make our customers successful and satisfied.
Our values are extremely important to us, and we operate and live by them every day. Honesty and integrity, along with hard work and appreciation, form the foundation of our long-lasting relationships. Service Management Systems is proud of our people, our diversity and our culture. Take a few minutes to scroll through some of the successes and accolades our employees, management and teams have received this recently.
![](https://smsclean.com/wp-content/uploads/2018/12/whatever-it-takes-1.png)
The 'Whatever it Takes!' Award
Each quarter, our employees and management nominate the coworkers or employees that impressed them most! By going above and beyond their daily job duties or by showing their dedication to our company’s core values, these employees were nominated for the Whatever it Takes! (WIT) Employee of the Quarter Award. From these nominations, each employee is then considered for the prestigious WIT Employee of the Year Award.![](WIT-Q2-24.png)
Quarter 2, 2024 Awardees:
Elsa Cartagena Aviles
Valley Mall (Hagerstown, MD) – Kevin Gleason's Division
Values In Practice: Achievement | Hard Work | Humility | Integrity
Elsa always goes above and beyond in her position as a housekeeping lead. She always fills in or switches shifts with other employees when needed. She will volunteer to stay late to cover when an evening shift employee calls off. Elsa completes deep cleaning projects without them needing to be assigned to her specifically; she just sees things that need completed and gets them done. Overall, Elsa is an extremely hard worker and a valuable asset to our team.
Nominated by: Kelsey Alford, Facility Manager
Timothy James
LAZ Parking at The Battery Atlanta (Atlanta, GA) – David Shultis' Division
Values In Practice: Appreciation | Growth | Hard Work | Honesty
Timothy has shown improvement in his performance. He is continually going above and beyond to ensure cleanliness throughout all assignments here at The Battery. He assists his teammates with tasks, and when he notices something needs to be done, he does it without hesitation. Timothy takes the lead and achieves any task. He is reliable, prompt, and responsible. Timothy is a great person to be on my team.
Nominated by: Shayla Stevens, Facility Manager
![](wit-banner-2023.png)
![](https://smsclean.com/about-us/whatever-it-takes/unsung-white.png)
Unsung Heroes 2023 Team Awardees:
For Employee Appreciation Week 2023, SMS introduced a new annual award that recognizes one team from each of our two divisions nationwide which have continually and positively influenced their customer's location from behind the scenes. Whether someone is looking or not, these teams display a positive attitude, a willingness to do "Whatever it Takes!" every day, and a commitment to providing consistent, quality services.
Deptford Mall | Housekeeping Team
Deptford, NJ
![](https://smsclean.com/about-us/whatever-it-takes/unsung.png)
How has this team shown consistently strong performance?
"This is a great display of teamwork! You can see it consistently. I was recently conversing with the Facility Manager, Alvaro, and he reminded me that Trudy was one of the employees who assisted him with some training when he first started at Deptford. The team is always on point: there are where they are supposed to be, and doing what they are supposed to be doing. The property is always at a very high standard and shows well!"
In what way has the team worked beyond the normal requirements of their jobs to provide excellent customer service?
"The client is very engaged in how we go about our workday. They are very comfortable and confident in our ability to get things done without worry. This is because of the great leadership on all levels."
Is there an issue, problem, or situation that the site / team successfully addressed? Describe a specific instance, project, or challenge where the team exemplified their special contribution or innovative solution.
"At this account, we are not responsible for the exterior. However, the appearance was not being maintained very well. The client requested our assistance and our team jumped into action immediately! They got the parking lot cleaned up so well, we have now been tasked with the exterior support with additional hours. This is the perfect example of how providing high-quality services can grow our company."
-Nominated by Cecil Sloley, Division Manager
The Woodland Shopping Center | Housekeeping and Maintenance Teams
Grand Rapids, MI
![](https://smsclean.com/about-us/whatever-it-takes/woodland.jpg)
How has this team shown consistently strong performance?
"This team continues to perform outstandingly in all aspects. The team completes all training on time and uses our internal platforms to document and deliver results to the client. On every visit, the program shines whether it's SMS or PRIET executives. There is no getting ready with this team because they are always ready. They are ready to help with any additional task and never look for extra recognition."
In what way has the team worked beyond the normal requirements of their jobs to provide excellent customer service?
"This team is always willing to go above and beyond in any unexpected situation that is thrown at them. I continually hear from the clients how impressed they are with the leadership and the team members. They are the definition of teamwork."
Is there an issue, problem, or situation that the site / team successfully addressed? Describe a specific instance, project, or challenge where the team exemplified their special contribution or innovative solution.
"This is a challenging location with staffing due to wages. However, because of the team chemistry, many of the workers will remain with SMS."
-Nominated by David Shultis, Division Vice President
Milestones
Two of the greatest Core Values we feel our employees exhibit are Hard Work and Loyalty, and are some of the driving forces behind our company's success. This is evident in the Milestones reached each month.![](https://smsclean.com/wp-content/uploads/2018/12/milestones-logo-1.png)
Congratulations to the following employees who has reached a significant SMS Milestone Anniversary in July 2024!
- Livis Lorenzo Ambrocio De G
- Christopher Daroza
5 Year Milestones
- Valerie Fisher
10 Year Milestones
![](https://smsclean.com/wp-content/uploads/2018/12/Horizons-Awards-Logo-1.png)
The Horizons Award
The Horizons Award is our most prestigious award, given to Service Management Systems leads and directors for achieving quality, safety and productivity goals. Winners are honored at our annual leadership meeting and receive an etched crystal trophy and a $1,000 prize.
Facility Manager, The Battery Atlanta – Atlanta, GA
Shayla is the exact type of personal success story on which Service Management Systems (SMS) has built its foundation. Her dedication and perseverance have led her to thrive as a manager and enabled SMS to grow at The Battery Atlanta.
Shayla, who started with SMS in 2017, currently oversees The Battery, a large and complex mixed-use property for the Braves Development Company. With over 2 million square feet of mixed-use space, this is a bustling nonstop destination 365 days a year for those attending Atlanta Braves Baseball Games, concerts at the Coca-Cola Roxy, and the seemingly never-ending dining and entertainment venues. 2023 was very successful for SMS and The Battery due to Shayla's leadership. She sought out and welcomed feedback, whether positive or critical, and took our services to a new level.
Shayla understands that the foundation of her success is being authentic and genuine about who she is and inspiring others around her. She's been recognized for displaying our Core Values and representing everything that SMS stands for. Shayla is a leader who instills unity within the department to achieve a common goal: to provide the best possible customer and guest satisfaction while making the job fun for the staff.
![](https://smsclean.com/about-us/whatever-it-takes/shayla-horizons.jpg)
In the photo (L to R): Phil White (Division Manager), Dan Morse (Division Operations Manager), Shayla Stevens (Facility Manager, The Battery Atlanta), Mark Kibby (Division Manager), and David Shultis (Division Vice President)
![](https://smsclean.com/wp-content/uploads/2018/12/success-stories-red.png)
Just a few more examples of how our managers, employees and teams go above and beyond every day. Scroll through the Success Stories below to read more about how our teams are doing "Whatever it Takes!" to deliver excellent customer service.
2024
2023
2022
![](1.png)
Charlestown High School Voted "Cleanest School" thanks to the hard work and dedication of our SMS teams at GCCS!
READ MORE![](willow.png)
Willow Grove Park Mall employee uses their quick thinking to break up potentially dangerous situation
READ MORE2021
![](/wp-content/uploads/2021/12/sean-young.png)
SMS Supervisor Sean Young doing "Whatever it Takes!" to help child in scary situation.
READ MORE![](/wp-content/uploads/2021/11/battery.jpg)
With the Braves advancing into the 2021 World Series, The Battery Atlanta was in the spotlight like never before. SMS Facility Manager, Shayla Stevens, and her SMS Clean Team made sure the area shined at each event!
READ MORE![](/wp-content/uploads/2021/10/joseph.png)
Congratulations to SMS Healthcare's Operations Manager, Joseph Simmons, on receiving Memorial Health's "Extra Mile" Award.
READ MORE![](/wp-content/uploads/2021/07/ss-7-21.png)
Veterans Employment and Education Commission Award
READ MORE![](https://smsclean.com/wp-content/uploads/2021/03/Before-after-photos.jpg)
SMS maintenance team does "Whatever it Takes!" to transform a retail space at Woodland Mall.
READ MORE![](https://smsclean.com/wp-content/uploads/2021/03/Screen-Shot-2021-03-03-at-9.42.58-AM.png)
Congratulations to our partners at Destin-Fort Walton Beach Airport on achieving GBAC STAR accreditation.
READ MORE![](https://smsclean.com/wp-content/uploads/2021/02/ss-2021.png)
David Siverand exhibited the SMS motto of doing "Whatever it Takes!" after the destruction from two hurricanes and one storm.
READ MORE2020
![](https://smsclean.com/wp-content/uploads/2020/10/1.jpg)
As Hurricane Sally was headed to the Gulf Coast, our Service Management Systems, Inc. (SMS) team at Destin-Fort Walton Beach Airport (VPS) had to act fast to prepare for the hurricane’s landfall.
READ MORE![](https://smsclean.com/wp-content/uploads/2020/09/SMS-CAD-2020.png)
Though 2020 threw us a curveball with COVID, many of our Facility Managers, EVS Directors and Operations Managers really got into the spirit of Customer Appreciation Day to make it special, safe and fun for our customers.
READ MORE![](https://smsclean.com/wp-content/uploads/2020/08/Presentation.jpg)
On August 17, 2020, our SMS First Shift Supervisor, Patty Hansen, was presented with the Destin-Fort Walton Beach Airport (VPS) Employee of the Quarter Award.
READ MORE![](https://smsclean.com/wp-content/uploads/2020/02/Valley-View-Mall-Team-Photo.png)
Mike Roeske and the SMS team at Valley View Mall got creative to help out our PREIT customers in need.
READ MORE![](https://smsclean.com/wp-content/uploads/2020/02/Rimrock-Mall-Success-Story-Jan-2020.jpg)
Our team at Rimrock Mall went above and beyond to help Ms. Snyder with her Medicare booth setup needs, and she could not have been more appreciative.
READ MORE2019
![](https://smsclean.com/wp-content/uploads/2019/11/ss-susquehanna.png)
This year, our team at Susquehanna Valley Mall was awarded the Employer of the Year award by Suncom.
READ MORE![](https://smsclean.com/wp-content/uploads/2020/02/image-4.png)
For the second year in a row, our Service Management Systems (SMS) management team at Jacksonville Mall in Jacksonville, NC received high recognition from the Eastern Carolina Workforce Development Board and the North Carolina National Guard.
READ MORE![](https://smsclean.com/wp-content/uploads/2019/08/Screen-Shot-2019-08-12-at-9.10.31-AM.png)
Tim and his team always strive for the high standards that have been set, which is evident in the praise Tim has received from our PREIT customers at Cumberland Mall.
READ MORE![](https://smsclean.com/wp-content/uploads/2019/07/the-grandest-bldv-of-all-the-land.png)
SMS recently started our new account in March of this year at Grand Boulevard, and the South Walton Beaches Wine and Food Festival was our first major event of the year. The charity event turned out to be a major success!
READ MORE![](https://smsclean.com/wp-content/uploads/2019/06/nissan.png)
Service Management Systems team at Nissan Stadium did not miss a beat in keeping the stadium and its parking lots clean during the 2019 NFL Draft Experience.
READ MORE![](https://smsclean.com/wp-content/uploads/2019/05/lorraine.jpg)
On March 19, 2019, Lorraine was presented with her 20 Year Milestone Award with Service Management Systems.
READ MORE![](https://smsclean.com/wp-content/uploads/2019/03/Steve-Zummwalt.png)
Showing dedication, excellent customer service and hard work during what has been called "one of the greatest snow events in decades."
READ MORE![](https://smsclean.com/wp-content/uploads/2019/02/eduardo.jpg)
Going above and beyond to help other area facilities.
READ MORE![](https://smsclean.com/wp-content/uploads/2019/02/tyler.jpg)
Showing kindness to a customer in need.
READ MORE![](https://smsclean.com/wp-content/uploads/2019/02/st-thomas.png)
Teamwork makes the dream work.
READ MORE2018
![](https://smsclean.com/wp-content/uploads/2018/12/Screen-Shot-2018-12-13-at-3.30.17-PM-1.png)
Jeremy Bostick takes on additional responsibilities and assists his fellow colleagues.
READ MORE![](https://smsclean.com/wp-content/uploads/2018/12/kuhfuckthisnoize-1.png)
Operations manager saves the day when wheelchair battery dies.
READ MORE![](https://smsclean.com/wp-content/uploads/2018/12/Screen-Shot-2018-12-13-at-3.47.36-PM-1.png)
Johnny Pointer shows his commitment and leadership abilities from the very start.
READ MORE![](https://smsclean.com/wp-content/uploads/2018/12/4-1-1024x683-1.jpg)
September marked SMS's sixth year of partnership with Habitat for Humanity.
READ MORE![](https://smsclean.com/wp-content/uploads/2018/12/Screen-Shot-2018-10-17-at-1.44.14-PM.png)
After Hurricane Florence, SMS Operations Manager, Earl Fox, took his personal vehicle to pick up his team and open Magnolia Mall.
READ MORE![](https://smsclean.com/wp-content/uploads/2018/12/Screen-Shot-2018-10-17-at-1.55.59-PM-150x150.png)