Whatever it Takes!

Celebrating our Employees!

Going above and beyond the call of duty, our employees are dedicated to the concept of doing "Whatever it Takes!" to make our customers successful and satisfied.

Our values are extremely important to us, and we operate and live by them every day. Honesty and integrity, along with hard work and appreciation, form the foundation of our long-lasting relationships. Service Management Systems is proud of our people, our diversity and our culture. Take a few minutes to scroll through some of the successes and accolades our employees, management and teams have received this recently.


The 'Whatever it Takes!' Award

Each quarter, our employees and management nominate the coworkers or employees that impressed them most! By going above and beyond their daily job duties or by showing their dedication to our company’s core values, these employees were nominated for the Whatever it Takes! (WIT) Employee of the Quarter Award. From these nominations, each employee is then considered for the prestigious WIT Employee of the Year Award.
  • Sulfize Lamour
  • Randy Huttner
  • Timothy Human
  • Randall Huttner
  • Alexandra Wright
  • Robert Paranich
  • Francisco Castillo
  • Amelia Martinez
  • Angelica Vicente
  • Fern Dixon
  • Nathan Stewart
  • Maria Pulliam
  • Neidi Terrero
  • Idelisa Pena
  • Shaun Sexton

Quarter 2, 2024 Awardees:

Elsa Cartagena Aviles

Valley Mall (Hagerstown, MD) – Kevin Gleason's Division

Values In Practice: Achievement | Hard Work | Humility | Integrity

Elsa always goes above and beyond in her position as a housekeeping lead. She always fills in or switches shifts with other employees when needed. She will volunteer to stay late to cover when an evening shift employee calls off. Elsa completes deep cleaning projects without them needing to be assigned to her specifically; she just sees things that need completed and gets them done. Overall, Elsa is an extremely hard worker and a valuable asset to our team.

Nominated by: Kelsey Alford, Facility Manager

Timothy James

LAZ Parking at The Battery Atlanta (Atlanta, GA) – David Shultis' Division

Values In Practice: Appreciation | Growth | Hard Work | Honesty

Timothy has shown improvement in his performance. He is continually going above and beyond to ensure cleanliness throughout all assignments here at The Battery. He assists his teammates with tasks, and when he notices something needs to be done, he does it without hesitation. Timothy takes the lead and achieves any task. He is reliable, prompt, and responsible. Timothy is a great person to be on my team.

Nominated by: Shayla Stevens, Facility Manager

Stanley Amaker

Plymouth Meeting Mall (Plymouth Meeting, PA) | Northeast Division
VALUES IN PRACTICE: Achievement | Appreciation | Fairness | Hard Work | Honesty | Humility | Integrity | Loyalty
Stanley Amaker has been with the company for 19 years. Stanley goes above and beyond day in and day out for his entire shift. Stanley takes initiative to complete each task unassigned to him. He's extremely dedicated to his work and also helps the team to become more efficient by leading by example. Stanley never complains about the work he's assigned, he just gets it done by any means necessary. Whenever Stanley is given an assignment he sees to it that it's done correctly and up to company standards. He volunteers for projects that need to be done, such as deep cleanings. He also has a great knowledge of all machinery and their workings and takes very good care of all housekeeping equipment. He is a great team leader and does his best to encourage the team to put their best foot forward at all times. Stanley also has very beneficial ideas and suggestions when it comes to game planning projects, what materials will be used or needed, and also how to execute the plan. If I had a team full of employees like Stanley, I would never ask for anything more! His loyalty to the company with the amount of years of service speaks volumes. But then to perform at optimal levels is truly a blessing any company could have on their team - which is why I nominate Stanley Amaker!

Nominated by: Site Manager - Plymouth Meeting Mall

(In the photo L to R): Peter Martinowich, DVP Gleason's Division Operations Manager, Stanley Amaker, 2023 Whatever it Takes! Employee of the Year, Cecil Sloley, Division Manager

Unsung Heroes 2023 Team Awardees:

For Employee Appreciation Week 2023, SMS introduced a new annual award that recognizes one team from each of our two divisions nationwide which have continually and positively influenced their customer's location from behind the scenes. Whether someone is looking or not, these teams display a positive attitude, a willingness to do "Whatever it Takes!" every day, and a commitment to providing consistent, quality services.

Deptford Mall | Housekeeping Team

Deptford, NJ

How has this team shown consistently strong performance?

"This is a great display of teamwork! You can see it consistently. I was recently conversing with the Facility Manager, Alvaro, and he reminded me that Trudy was one of the employees who assisted him with some training when he first started at Deptford. The team is always on point: there are where they are supposed to be, and doing what they are supposed to be doing. The property is always at a very high standard and shows well!"

In what way has the team worked beyond the normal requirements of their jobs to provide excellent customer service?

"The client is very engaged in how we go about our workday. They are very comfortable and confident in our ability to get things done without worry. This is because of the great leadership on all levels."

Is there an issue, problem, or situation that the site / team successfully addressed? Describe a specific instance, project, or challenge where the team exemplified their special contribution or innovative solution.

"At this account, we are not responsible for the exterior. However, the appearance was not being maintained very well. The client requested our assistance and our team jumped into action immediately! They got the parking lot cleaned up so well, we have now been tasked with the exterior support with additional hours. This is the perfect example of how providing high-quality services can grow our company."

-Nominated by Cecil Sloley, Division Manager

The Woodland Shopping Center | Housekeeping and Maintenance Teams

Grand Rapids, MI

How has this team shown consistently strong performance?

"This team continues to perform outstandingly in all aspects. The team completes all training on time and uses our internal platforms to document and deliver results to the client. On every visit, the program shines whether it's SMS or PRIET executives. There is no getting ready with this team because they are always ready. They are ready to help with any additional task and never look for extra recognition."

In what way has the team worked beyond the normal requirements of their jobs to provide excellent customer service?

"This team is always willing to go above and beyond in any unexpected situation that is thrown at them. I continually hear from the clients how impressed they are with the leadership and the team members. They are the definition of teamwork."

Is there an issue, problem, or situation that the site / team successfully addressed? Describe a specific instance, project, or challenge where the team exemplified their special contribution or innovative solution.

"This is a challenging location with staffing due to wages. However, because of the team chemistry, many of the workers will remain with SMS."

-Nominated by David Shultis, Division Vice President


Two of the greatest Core Values we feel our employees exhibit are Hard Work and Loyalty, and are some of the driving forces behind our company's success. This is evident in the Milestones reached each month.

Congratulations to the following employees who has reached a significant SMS Milestone Anniversary in July 2024!

    5 Year Milestones

  • Livis Lorenzo Ambrocio De G
  • Christopher Daroza

    10 Year Milestones

  • Valerie Fisher

The Horizons Award

The Horizons Award is our most prestigious award, given to Service Management Systems leads and directors for achieving quality, safety and productivity goals. Winners are honored at our annual leadership meeting and receive an etched crystal trophy and a $1,000 prize.

2023 Service Management Systems Winner – Shayla Stevens
Facility Manager, The Battery Atlanta – Atlanta, GA

Shayla is the exact type of personal success story on which Service Management Systems (SMS) has built its foundation. Her dedication and perseverance have led her to thrive as a manager and enabled SMS to grow at The Battery Atlanta.

Shayla, who started with SMS in 2017, currently oversees The Battery, a large and complex mixed-use property for the Braves Development Company. With over 2 million square feet of mixed-use space, this is a bustling nonstop destination 365 days a year for those attending Atlanta Braves Baseball Games, concerts at the Coca-Cola Roxy, and the seemingly never-ending dining and entertainment venues. 2023 was very successful for SMS and The Battery due to Shayla's leadership. She sought out and welcomed feedback, whether positive or critical, and took our services to a new level.

Shayla understands that the foundation of her success is being authentic and genuine about who she is and inspiring others around her. She's been recognized for displaying our Core Values and representing everything that SMS stands for. Shayla is a leader who instills unity within the department to achieve a common goal: to provide the best possible customer and guest satisfaction while making the job fun for the staff.

In the photo (L to R): Phil White (Division Manager), Dan Morse (Division Operations Manager), Shayla Stevens (Facility Manager, The Battery Atlanta), Mark Kibby (Division Manager), and David Shultis (Division Vice President)

Just a few more examples of how our managers, employees and teams go above and beyond every day. Scroll through the Success Stories below to read more about how our teams are doing "Whatever it Takes!" to deliver excellent customer service.








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