Whatever it Takes!
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Celebrating our Employees!
Going above and beyond the call of duty, our employees are dedicated to the concept of doing “Whatever it Takes!” to make our customers successful and satisfied.
Our values are extremely important to us, and we operate and live by them every day. Honesty and integrity, along with hard work and appreciation, form the foundation of our long-lasting relationships. Service Management Systems is proud of our people, our diversity and our culture. Take a few minutes to scroll through some of the successes and accolades our employees, management and teams have received this recently.

The 'Whatever it Takes!' Award
Each quarter, our employees and management nominate the coworkers or employees that impressed them most! By going above and beyond their daily job duties or by showing their dedication to our company’s core values, these employees were nominated for the Whatever it Takes! (WIT) Employee of the Quarter Award. From these nominations, each employee is then considered for the prestigious WIT Employee of the Year Award.Quarter 4, 2022 Awardees:
Scott Salamone
Valley Mall, Hagerstown, MD – Division 993
I nominated Scott because he is a hardworking, loyal employee who puts 100% into his work every day. Anytime Scott is asked to fix something by management, he goes and does it right away. A lot of days, he does not even have to be told to work on something. He is always trying to find ways to improve things that we use. An example of this is when he took a child changing table that fell off of the wall and welded better supports on it, so that we did not have to spend the money to buy a new one. Scott is always willing to help out his coworkers. On black Friday, we had a housekeeper call off leaving just one other housekeeper and myself. Scott volunteered to stay an extra couple of hours just to help us pull trash. For these reasons, I believe that Scott is deserving of the “Whatever it Takes!” award.
Nominated by: Kelsey Alford, Facility Manager
Glenda Flores Bonilla
Fashion Fair Mall, Fresno, CA – Division 996
Glenda takes on more responsibility to be fair to the team, and takes initiative when she knows what needs to get done by the team. She rejected offers from competitors that came to the mall recruiting housekeepers. She always puts in 110% effort. She never makes her team feel that she's better than anyone of her team. She's humble and open to learning. Even though English is her second language, she continues to work on her communication with team and clients and has shown major improvements. Glenda continues to be open to learning every aspect of the company. At first, she was a little scared to take on responsibility, but I knew because of her hard work and dedication that she would gain confidence to be able to handle challenges that we as a site needed to overcome. Glenda is a big asset to our site here at Fashion Fair, which is why I nominate her for the "Whatever it Takes!" Employee of the Quarter!
Nominated by: Roman Delgado, Facility Manager

Milestones
Two of the greatest Core Values we feel our employees exhibit are Hard Work and Loyalty, and are some of the driving forces behind our company's success. This is evident in the Milestones reached each month.
Congratulations to the following employee who has reached a significant SMS Milestone Anniversary in March 2023!
- Christopher Durant
- Efrain Garcia
- Lucila Cera
- James Brown
5 Year Milestones
- Isiah Pope
- James Correia
10 Year Milestones
- Angie Dean (35)
- Josephine Castro (15)
15+ Year Milestones

The Horizons Award
The Horizons Award is our most prestigious award, given to Service Management Systems leads and directors for achieving quality, safety and productivity goals. Winners are honored at our annual leadership meeting and receive an etched crystal trophy and a $1,000 prize.
Ammie started with Service Management Systems in October of 2020, when the transition of Memorial Health was underway. At the time, she was in the Patient Advocate role, where she spent her days rounding on patients to ensure we were providing an expected level of cleanliness in the facility. Over the past year and a half, Ammie has been instrumental in opening the adjacent Children’s Hospital and running it from its inception. We received nothing but rave reviews from hospital leadership and nursing teams during her time there. She was then promoted to Assistant Director over the main hospital overseeing first shift operations. In that position, she brought stability to the department, increased employee morale, and gained improvements in all key metrics. In December, the hospital saw considerable progress regarding overall cleanliness, and Ammie played a huge role in this. Her cool and calm demeanor has positioned her to be able to face challenges head-on without wavering from the overall goal and mission for both SMS and the facility she serves. Ammie Moser is a faithful servant leader at SMS and a deserving recipient of the 2021 Horizons Award.


Just a few more examples of how our managers, employees and teams go above and beyond every day. Scroll through the Success Stories below to read more about how our teams are doing “Whatever it Takes!” to deliver excellent customer service.
2023
2022

Charlestown High School Voted "Cleanest School" thanks to the hard work and dedication of our SMS teams at GCCS!
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Willow Grove Park Mall employee uses their quick thinking to break up potentially dangerous situation
READ MORE2021

SMS Supervisor Sean Young doing "Whatever it Takes!" to help child in scary situation.
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With the Braves advancing into the 2021 World Series, The Battery Atlanta was in the spotlight like never before. SMS Facility Manager, Shayla Stevens, and her SMS Clean Team made sure the area shined at each event!
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Congratulations to SMS Healthcare's Operations Manager, Joseph Simmons, on receiving Memorial Health's "Extra Mile" Award.
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Veterans Employment and Education Commission Award
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SMS maintenance team does “Whatever it Takes!” to transform a retail space at Woodland Mall.
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Congratulations to our partners at Destin-Fort Walton Beach Airport on achieving GBAC STAR accreditation.
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David Siverand exhibited the SMS motto of doing “Whatever it Takes!” after the destruction from two hurricanes and one storm.
READ MORE2020

As Hurricane Sally was headed to the Gulf Coast, our Service Management Systems, Inc. (SMS) team at Destin-Fort Walton Beach Airport (VPS) had to act fast to prepare for the hurricane’s landfall.
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Though 2020 threw us a curveball with COVID, many of our Facility Managers, EVS Directors and Operations Managers really got into the spirit of Customer Appreciation Day to make it special, safe and fun for our customers.
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On August 17, 2020, our SMS First Shift Supervisor, Patty Hansen, was presented with the Destin-Fort Walton Beach Airport (VPS) Employee of the Quarter Award.
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Mike Roeske and the SMS team at Valley View Mall got creative to help out our PREIT customers in need.
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Our team at Rimrock Mall went above and beyond to help Ms. Snyder with her Medicare booth setup needs, and she could not have been more appreciative.
READ MORE2019

This year, our team at Susquehanna Valley Mall was awarded the Employer of the Year award by Suncom.
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For the second year in a row, our Service Management Systems (SMS) management team at Jacksonville Mall in Jacksonville, NC received high recognition from the Eastern Carolina Workforce Development Board and the North Carolina National Guard.
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Tim and his team always strive for the high standards that have been set, which is evident in the praise Tim has received from our PREIT customers at Cumberland Mall.
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SMS recently started our new account in March of this year at Grand Boulevard, and the South Walton Beaches Wine and Food Festival was our first major event of the year. The charity event turned out to be a major success!
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Service Management Systems team at Nissan Stadium did not miss a beat in keeping the stadium and its parking lots clean during the 2019 NFL Draft Experience.
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On March 19, 2019, Lorraine was presented with her 20 Year Milestone Award with Service Management Systems.
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Showing dedication, excellent customer service and hard work during what has been called "one of the greatest snow events in decades."
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Going above and beyond to help other area facilities.
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Showing kindness to a customer in need.
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Teamwork makes the dream work.
READ MORE2018

Jeremy Bostick takes on additional responsibilities and assists his fellow colleagues.
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Operations manager saves the day when wheelchair battery dies.
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Johnny Pointer shows his commitment and leadership abilities from the very start.
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September marked SMS's sixth year of partnership with Habitat for Humanity.
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After Hurricane Florence, SMS Operations Manager, Earl Fox, took his personal vehicle to pick up his team and open Magnolia Mall.
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