Whatever it Takes!
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Celebrating our Employees!
Going above and beyond the call of duty, our employees are dedicated to the concept of doing “Whatever it Takes!” to make our customers successful and satisfied.
Our values are extremely important to us, and we operate and live by them every day. Honesty and integrity, along with hard work and appreciation, form the foundation of our long-lasting relationships. Service Management Systems is proud of our people, our diversity and our culture. Take a few minutes to scroll through some of the successes and accolades our employees, management and teams have received this recently.

The 'Whatever it Takes!' Award
Each quarter, our employees and management nominate the coworkers or employees that impressed them most! By going above and beyond their daily job duties or by showing their dedication to our company’s core values, these employees were nominated for the Whatever it Takes! (WIT) Employee of the Quarter Award. From these nominations, each employee is then considered for the prestigious WIT Employee of the Year Award.Quarter 1, 2023 Awardees:
Adolfo Pineda
The Mall at Prince George’s (Hyattsville, MD) – Division 993
My nominee is a person with a good sense of cooperation, very responsible, and attentive – Adolfo Pineda. He is there whenever he is needed. He is a very respectful person, and I am happy with the work and effort he puts in each and every day.
Nominated by: Ronald Espinoza, Facility Manager
Alanna Cain
Valley River Center (Eugene, OR) – Division 996
Over the last few years, there have been several challenges our location has faced. We endured the death of a supervisor whose position we've been unable to fill until today. Alanna definitely earned the position. There are too many examples of her loyalty, commitment, and hard work to mention here. But what I can say is, if I ever needed a shift covered, Alanna would selflessly cancel plans or days off to come in. Being short staffed, she has been a tremendous help in organizing projects, breaks, and day-to-day operations. Alanna cares about the team and the work. She always strives to make sure everything that needs to be done is done and that her teammates are in good spirits. Alanna has helped in the training of fellow team members with a smile and can-do attitude. She is well respected and knows her job well. She has learned the hot button issues we face and remedies the situations without needing to be asked. That has rubbed off on other members, as well. What I appreciate most from Alanna is her concern for the job and her team. She really cares and wants to do the best she can.
Nominated by: Matthew Vargas, Facility Manager

Milestones
Two of the greatest Core Values we feel our employees exhibit are Hard Work and Loyalty, and are some of the driving forces behind our company's success. This is evident in the Milestones reached each month.
Congratulations to the following employee who has reached a significant SMS Milestone Anniversary in June 2023!
- Clifford Thurman
- Emily Jackson
5 Year Milestones
- Ronald Espinoza
10 Year Milestones
- Neal Mcneill
15+ Year Milestones

The Horizons Award
The Horizons Award is our most prestigious award, given to Service Management Systems leads and directors for achieving quality, safety and productivity goals. Winners are honored at our annual leadership meeting and receive an etched crystal trophy and a $1,000 prize.
Facility Manager, Deptford Mall – Deptford, NJ
Alvaro Gomez is an example of the American Dream, and Service Management Systems is proud to be part of Alvaro’s story. After migrating to the United States, Alvaro Gomez’ first employer in 2006 was Service Management Systems. Alvaro quickly rose through the ranks from supervisor to Facility Manager at Deptford Mall in New Jersey. He is a high-performing Facility Manager with a positive attitude, and has the respect of his team because he’s a hands-on Manager. SMS lost the account due to pricing constraints in 2012; however, a few years passed, and SMS was re-awarded the contract in 2020. When asked his opinion from mall management on who they should select as janitorial provider, he did not hesitate to endorse the return of SMS.
Although housekeeping staffing hours at Deptford Mall have dropped over the years, Alvaro maximizes his team's output and keeps the property looking great. Macerich, our client at Deptford Mall, has 100% confidence in Alvaro and gives him high praise on every visit and high inspection scores. It starts with restroom entrances, equipment cleanliness, his office, breakroom, and employee appearance. Alvaro does a fantastic job maintaining all equipment and has one of SMS's most organized storage areas.
Alvaro is strong-willed, honest, diligent, tenacious, humble, and a man of faith. He embodies all the SMS core values and is an excellent choice for the 2022 Horizons Award!


Just a few more examples of how our managers, employees and teams go above and beyond every day. Scroll through the Success Stories below to read more about how our teams are doing “Whatever it Takes!” to deliver excellent customer service.
2023
2022

Charlestown High School Voted "Cleanest School" thanks to the hard work and dedication of our SMS teams at GCCS!
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Willow Grove Park Mall employee uses their quick thinking to break up potentially dangerous situation
READ MORE2021

SMS Supervisor Sean Young doing "Whatever it Takes!" to help child in scary situation.
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With the Braves advancing into the 2021 World Series, The Battery Atlanta was in the spotlight like never before. SMS Facility Manager, Shayla Stevens, and her SMS Clean Team made sure the area shined at each event!
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Congratulations to SMS Healthcare's Operations Manager, Joseph Simmons, on receiving Memorial Health's "Extra Mile" Award.
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Veterans Employment and Education Commission Award
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SMS maintenance team does “Whatever it Takes!” to transform a retail space at Woodland Mall.
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Congratulations to our partners at Destin-Fort Walton Beach Airport on achieving GBAC STAR accreditation.
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David Siverand exhibited the SMS motto of doing “Whatever it Takes!” after the destruction from two hurricanes and one storm.
READ MORE2020

As Hurricane Sally was headed to the Gulf Coast, our Service Management Systems, Inc. (SMS) team at Destin-Fort Walton Beach Airport (VPS) had to act fast to prepare for the hurricane’s landfall.
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Though 2020 threw us a curveball with COVID, many of our Facility Managers, EVS Directors and Operations Managers really got into the spirit of Customer Appreciation Day to make it special, safe and fun for our customers.
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On August 17, 2020, our SMS First Shift Supervisor, Patty Hansen, was presented with the Destin-Fort Walton Beach Airport (VPS) Employee of the Quarter Award.
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Mike Roeske and the SMS team at Valley View Mall got creative to help out our PREIT customers in need.
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Our team at Rimrock Mall went above and beyond to help Ms. Snyder with her Medicare booth setup needs, and she could not have been more appreciative.
READ MORE2019

This year, our team at Susquehanna Valley Mall was awarded the Employer of the Year award by Suncom.
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For the second year in a row, our Service Management Systems (SMS) management team at Jacksonville Mall in Jacksonville, NC received high recognition from the Eastern Carolina Workforce Development Board and the North Carolina National Guard.
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Tim and his team always strive for the high standards that have been set, which is evident in the praise Tim has received from our PREIT customers at Cumberland Mall.
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SMS recently started our new account in March of this year at Grand Boulevard, and the South Walton Beaches Wine and Food Festival was our first major event of the year. The charity event turned out to be a major success!
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Service Management Systems team at Nissan Stadium did not miss a beat in keeping the stadium and its parking lots clean during the 2019 NFL Draft Experience.
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On March 19, 2019, Lorraine was presented with her 20 Year Milestone Award with Service Management Systems.
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Showing dedication, excellent customer service and hard work during what has been called "one of the greatest snow events in decades."
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Going above and beyond to help other area facilities.
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Showing kindness to a customer in need.
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Teamwork makes the dream work.
READ MORE2018

Jeremy Bostick takes on additional responsibilities and assists his fellow colleagues.
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Operations manager saves the day when wheelchair battery dies.
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Johnny Pointer shows his commitment and leadership abilities from the very start.
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September marked SMS's sixth year of partnership with Habitat for Humanity.
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After Hurricane Florence, SMS Operations Manager, Earl Fox, took his personal vehicle to pick up his team and open Magnolia Mall.
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