Whatever it Takes!
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Celebrating our Employees!
Going above and beyond the call of duty, our employees are dedicated to the concept of doing "Whatever it Takes!" to make our customers successful and satisfied.
Our values are extremely important to us, and we operate and live by them every day. Honesty and integrity, along with hard work and appreciation, form the foundation of our long-lasting relationships. Service Management Systems is proud of our people, our diversity and our culture. Take a few minutes to scroll through some of the successes and accolades our employees, management and teams have received this recently.

The 'Whatever it Takes!' Award
Each quarter, our employees and management nominate the coworkers or employees that impressed them most! By going above and beyond their daily job duties or by showing their dedication to our company’s core values, these employees were nominated for the Whatever it Takes! (WIT) Employee of the Quarter Award. From these nominations, each employee is then considered for the prestigious WIT Employee of the Year Award.
Quarter 3, 2023 Awardees:
Stanley Amaker
Plymouth Meeting Mall (Plymouth Meeting, PA) – Division 993
Stanley Amaker has been with the company for 19 years. Stanley goes above and beyond day in and day out for his entire shift. Stanley takes initiative to complete each task unassigned to him. He's extremely dedicated to his work and also helps the team to become more efficient by leading by example. Stanley never complains about the work he's assigned, he just gets it done by any means necessary. Whenever Stanley is given an assignment he sees to it that it's done correctly and up to company standards. He volunteers for projects that need to be done, such as deep cleanings. He also has a great knowledge of all machinery and their workings and takes very good care of all housekeeping equipment. He is a great team leader and does his best to encourage the team to put their best foot forward at all times. Stanley also has very beneficial ideas and suggestions when it comes to game planning projects, what materials will be used or needed, and also how to execute the plan. If I had a team full of employees like Stanley, I would never ask for anything more! His loyalty to the company with the amount of years of service speaks volumes. But then to perform at optimal levels is truly a blessing any company could have on their team - which is why I nominate Stanley Amaker!
Nominated by: Keith Graham, Facility Manager
Trienere Culpepper
Bridge Street Town Centre (Huntsville, AL) – Division 996
Trienere has been the Housekeeping Supervisor here at Bridge Street Town Centre for over a year and has shown a constant dedication and work ethic to this site. Her knowledge and hard work, as well as her supervisory skills in dealing with other employees and scheduling the day-to-day work assignments have been a great asset to me as the new Operations Manager at this account. In addition, her willingness to go above and beyond to ensure that the customer is always taken care of makes her a prime candidate for this recognition. She has shown great loyalty to the company, to her manager, and especially to the client.
Nominated by: Michael Parsons, Operations Manager


Unsung Heroes 2023 Team Awardees:
For Employee Appreciation Week 2023, SMS introduced a new annual award that recognizes one team from each of our two divisions nationwide which have continually and positively influenced their customer's location from behind the scenes. Whether someone is looking or not, these teams display a positive attitude, a willingness to do "Whatever it Takes!" every day, and a commitment to providing consistent, quality services.
Deptford Mall | Housekeeping Team
Deptford, NJ

How has this team shown consistently strong performance?
"This is a great display of teamwork! You can see it consistently. I was recently conversing with the Facility Manager, Alvaro, and he reminded me that Trudy was one of the employees who assisted him with some training when he first started at Deptford. The team is always on point: there are where they are supposed to be, and doing what they are supposed to be doing. The property is always at a very high standard and shows well!"
In what way has the team worked beyond the normal requirements of their jobs to provide excellent customer service?
"The client is very engaged in how we go about our workday. They are very comfortable and confident in our ability to get things done without worry. This is because of the great leadership on all levels."
Is there an issue, problem, or situation that the site / team successfully addressed? Describe a specific instance, project, or challenge where the team exemplified their special contribution or innovative solution.
"At this account, we are not responsible for the exterior. However, the appearance was not being maintained very well. The client requested our assistance and our team jumped into action immediately! They got the parking lot cleaned up so well, we have now been tasked with the exterior support with additional hours. This is the perfect example of how providing high-quality services can grow our company."
-Nominated by Cecil Sloley, Division Manager
The Woodland Shopping Center | Housekeeping and Maintenance Teams
Grand Rapids, MI

How has this team shown consistently strong performance?
"This team continues to perform outstandingly in all aspects. The team completes all training on time and uses our internal platforms to document and deliver results to the client. On every visit, the program shines whether it's SMS or PRIET executives. There is no getting ready with this team because they are always ready. They are ready to help with any additional task and never look for extra recognition."
In what way has the team worked beyond the normal requirements of their jobs to provide excellent customer service?
"This team is always willing to go above and beyond in any unexpected situation that is thrown at them. I continually hear from the clients how impressed they are with the leadership and the team members. They are the definition of teamwork."
Is there an issue, problem, or situation that the site / team successfully addressed? Describe a specific instance, project, or challenge where the team exemplified their special contribution or innovative solution.
"This is a challenging location with staffing due to wages. However, because of the team chemistry, many of the workers will remain with SMS."
-Nominated by David Shultis, Division Vice President
Milestones
Two of the greatest Core Values we feel our employees exhibit are Hard Work and Loyalty, and are some of the driving forces behind our company's success. This is evident in the Milestones reached each month.
Congratulations to the following employee who has reached a significant SMS Milestone Anniversary in December 2023!
- Jesse Whited
5 Year Milestones
10 Year Milestones
- Joshua Kemper
15+ Year Milestones

The Horizons Award
The Horizons Award is our most prestigious award, given to Service Management Systems leads and directors for achieving quality, safety and productivity goals. Winners are honored at our annual leadership meeting and receive an etched crystal trophy and a $1,000 prize.
Facility Manager, Deptford Mall – Deptford, NJ
Alvaro Gomez is an example of the American Dream, and Service Management Systems is proud to be part of Alvaro’s story. After migrating to the United States, Alvaro Gomez’ first employer in 2006 was Service Management Systems. Alvaro quickly rose through the ranks from supervisor to Facility Manager at Deptford Mall in New Jersey. He is a high-performing Facility Manager with a positive attitude, and has the respect of his team because he’s a hands-on Manager. SMS lost the account due to pricing constraints in 2012; however, a few years passed, and SMS was re-awarded the contract in 2020. When asked his opinion from mall management on who they should select as janitorial provider, he did not hesitate to endorse the return of SMS.
Although housekeeping staffing hours at Deptford Mall have dropped over the years, Alvaro maximizes his team's output and keeps the property looking great. Macerich, our client at Deptford Mall, has 100% confidence in Alvaro and gives him high praise on every visit and high inspection scores. It starts with restroom entrances, equipment cleanliness, his office, breakroom, and employee appearance. Alvaro does a fantastic job maintaining all equipment and has one of SMS's most organized storage areas.
Alvaro is strong-willed, honest, diligent, tenacious, humble, and a man of faith. He embodies all the SMS core values and is an excellent choice for the 2022 Horizons Award!


Just a few more examples of how our managers, employees and teams go above and beyond every day. Scroll through the Success Stories below to read more about how our teams are doing "Whatever it Takes!" to deliver excellent customer service.
2023
2022

Charlestown High School Voted "Cleanest School" thanks to the hard work and dedication of our SMS teams at GCCS!
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Willow Grove Park Mall employee uses their quick thinking to break up potentially dangerous situation
READ MORE2021

SMS Supervisor Sean Young doing "Whatever it Takes!" to help child in scary situation.
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With the Braves advancing into the 2021 World Series, The Battery Atlanta was in the spotlight like never before. SMS Facility Manager, Shayla Stevens, and her SMS Clean Team made sure the area shined at each event!
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Congratulations to SMS Healthcare's Operations Manager, Joseph Simmons, on receiving Memorial Health's "Extra Mile" Award.
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Veterans Employment and Education Commission Award
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SMS maintenance team does "Whatever it Takes!" to transform a retail space at Woodland Mall.
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Congratulations to our partners at Destin-Fort Walton Beach Airport on achieving GBAC STAR accreditation.
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David Siverand exhibited the SMS motto of doing "Whatever it Takes!" after the destruction from two hurricanes and one storm.
READ MORE2020

As Hurricane Sally was headed to the Gulf Coast, our Service Management Systems, Inc. (SMS) team at Destin-Fort Walton Beach Airport (VPS) had to act fast to prepare for the hurricane’s landfall.
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Though 2020 threw us a curveball with COVID, many of our Facility Managers, EVS Directors and Operations Managers really got into the spirit of Customer Appreciation Day to make it special, safe and fun for our customers.
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On August 17, 2020, our SMS First Shift Supervisor, Patty Hansen, was presented with the Destin-Fort Walton Beach Airport (VPS) Employee of the Quarter Award.
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Mike Roeske and the SMS team at Valley View Mall got creative to help out our PREIT customers in need.
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Our team at Rimrock Mall went above and beyond to help Ms. Snyder with her Medicare booth setup needs, and she could not have been more appreciative.
READ MORE2019

This year, our team at Susquehanna Valley Mall was awarded the Employer of the Year award by Suncom.
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For the second year in a row, our Service Management Systems (SMS) management team at Jacksonville Mall in Jacksonville, NC received high recognition from the Eastern Carolina Workforce Development Board and the North Carolina National Guard.
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Tim and his team always strive for the high standards that have been set, which is evident in the praise Tim has received from our PREIT customers at Cumberland Mall.
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SMS recently started our new account in March of this year at Grand Boulevard, and the South Walton Beaches Wine and Food Festival was our first major event of the year. The charity event turned out to be a major success!
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Service Management Systems team at Nissan Stadium did not miss a beat in keeping the stadium and its parking lots clean during the 2019 NFL Draft Experience.
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On March 19, 2019, Lorraine was presented with her 20 Year Milestone Award with Service Management Systems.
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Showing dedication, excellent customer service and hard work during what has been called "one of the greatest snow events in decades."
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Going above and beyond to help other area facilities.
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Showing kindness to a customer in need.
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Teamwork makes the dream work.
READ MORE2018

Jeremy Bostick takes on additional responsibilities and assists his fellow colleagues.
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Operations manager saves the day when wheelchair battery dies.
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Johnny Pointer shows his commitment and leadership abilities from the very start.
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September marked SMS's sixth year of partnership with Habitat for Humanity.
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After Hurricane Florence, SMS Operations Manager, Earl Fox, took his personal vehicle to pick up his team and open Magnolia Mall.
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