Whatever It Takes

About Us / Whatever It Takes

Whatever It Takes

Going above and beyond the call of duty, our employees are dedicated to the concept of doing “Whatever it Takes” to make our customers successful and satisfied.

Our values are extremely important to us, and we operate and live by them every day. Honesty and integrity, along with hard work and appreciation, form the foundation of our long-lasting relationships. Service Management Systems is proud of our people, our diversity and our culture. Take a few minutes to scroll through some of the successes and accolades our employees, management and teams have received this recently.

Whatever It Takes

Each quarter, our employees and management nominate the coworkers or employees that impressed them most! By going above and beyond their daily job duties or by showing their dedication to our company’s core values, these employees were nominated for the Whatever it Takes (WIT) Employee of the Quarter Award. From these nominations, each employee is then considered for the prestigious WIT Employee of the Year Award.

David Thomas

Patrick Henry Mall – Division 993

Here at the Patrick Henry Mall, we lost our Facilities Manager, Housekeeping Supervisor, and a Housekeeping Lead position all at the same time. We could not fill the positions for three months, due to the current labor market. Dave is a maintenance employee, but he still dug in and did everything he could do to help. For example, he cleaned floors, wiped tables, emptied trash, helped fill in as the Housekeeping Lead, etc. He did all of this without ever complaining.

Angelica Vicente

The Village at Corte Madera – Division 996

It is difficult to put into words the hard work that Angelica continuously provides for the location. During the start of the pandemic, she stepped forward and assumed the Supervisor position, providing a perfect example of our company values of Hard Work, Integrity, and Loyalty. She decided to maintain her efforts in the quality of her work to achieve all the objectives of our administration before the visits of the Boards of Directors in the shopping center. She is an unmatched employee in terms of her commitment and worthy of the recognition of her colleagues and company!

Rashaan Townsend

Saint Thomas Sports Park

Rashaan began as a dedicated part-time Housekeeper, proving his hard work, ethic and dedication to his job by being here every day, on time, with a great attitude, and always willing to help out or learn more. He has now taken the reigns of my full-time Night Shift Supervisor, and has done an amazing job! He proves that through hard work and showing those around you how to set a standard, these traits should be rewarded! He is an asset to SMS and to the Titans Organization at Saint Thomas Sports Park!
Nominated by: Rob Williams, Facility Manager

Milestones

Two of the greatest Core Values we feel our employees exhibit are Hard Work and Loyalty, and are some of the driving forces behind our company's success. This is evident in the Milestones reached each month.

Congratulations to the following employees who have reached significant Milestone Anniversaries this month!

5 Year Milestones

Edwin Daniels
Esteban Cantu
Tyra Moton
Michael Thompson
Charles White

10 Year Milestones

Angelo Rambone
Patricia Todd

15+ Year Milestones

Octavio Barrera (20)

The Horizons Award

The Horizons Award is our most prestigious award, given to Service Management Systems leads and directors for achieving quality, safety and productivity goals. Winners are honored at our annual leadership meeting and receive an etched crystal trophy and a $1,000 prize.

2021 Service Management Systems Winner - Ammie Moser

Ammie started with Service Management Systems in October of 2020, when the transition of Memorial Health was underway. At the time, she was in the Patient Advocate role, where she spent her days rounding on patients to ensure we were providing an expected level of cleanliness in the facility. Over the past year and a half, Ammie has been instrumental in opening the adjacent Children’s Hospital and running it from its inception. We received nothing but rave reviews from hospital leadership and nursing teams during her time there. She was then promoted to Assistant Director over the main hospital overseeing first shift operations. In that position, she brought stability to the department, increased employee morale, and gained improvements in all key metrics. In December, the hospital saw considerable progress regarding overall cleanliness, and Ammie played a huge role in this. Her cool and calm demeanor has positioned her to be able to face challenges head-on without wavering from the overall goal and mission for both SMS and the facility she serves. Ammie Moser is a faithful servant leader at SMS and a deserving recipient of the 2021 Horizons Award.

Just a few more examples of how our managers, employees and teams go above and beyond every day. Scroll through the Success Stories below to read more about how our teams are doing “whatever it takes” to deliver excellent customer service.