Outsource your Janitorial & Maintenance to SMS

Five good reasons, just for starters

There are a whole lot of puzzle pieces that must fit together effectively to ensure your large public-facing facility runs smoothly, and janitorial and maintenance are two of the bigger (and potentially messier) ones. In this ever-changing industry, a specialist like Service Management Systems, Inc. (SMS) is built to be the most effective, adaptable, and cost-efficient option for reliable, continuous results.

At SMS, we understand that anything can happen anytime or anywhere in your large public building. That’s why we always have managers and/or supervisors available (24/7 if necessary), properly trained employees, leadership support, the best equipment and supplies, and our OPS360 Quality Assurance technology ready to deal with any issue in the most prompt and effective manner possible.

With that professional confidence in mind, here are five excellent reasons to hire SMS as your custodial and/or maintenance service provider to your airport, school, mixed-use, retail, entertainment, medical, or other large public-facing facility:

1. We’re Industry Experts

This is all we do. That means our training, processes, equipment, supplies, and people are all designed to bring you the very best in cutting-edge service. It’s a lot more than a mop and a broom, and we live and learn it better every day.

Good people are our most important asset. We find, hire, and train the best – hard-working, conscientious, and friendly employees. We understand that our people are an extension of your people, and that we represent you and your facility.

Public facility housekeeping is a science, and learning how to perform different tasks based on proper technique and procedure results in cleaning for health and safety, not just visual appearance.

Proper service requires industry-specific expertise. An excellent janitorial contractor has a deep talent pool of executives and subject matter experts to provide the support your facility demands. You won’t need to divert someone from one of your other teams, or go outside and find a consultant or additional third-party, to provide support in matters such as HR, Quality Assurance, Safety Training, and much more.

Our training program is continuously updated and improved. Our employees are trained not only upon hire but throughout their careers.

Technology is constantly changing, and the equipment and supplies used in your facility should be the most effective, efficient, and environmentally friendly available. At SMS, we research and experiment with everything available in public housekeeping, and only bring the best and most appropriate tools and supplies into your location.

2. Safety is our Top Priority

Proper safety procedures matter to all parties, and a professional company will always prioritize safety and its potential impact on people, your location, and your reputation.

At SMS, our goal is to create a safety culture. We clean for the safety of the people who work in and visit your public facility – not just to make it “look” clean. SMS works to maintain a level of clean that reduces slip-and-fall cases, keeps germ growth under control, and lowers your overall liability.

Our Safety Matters! Program complies with OSHA standards and requires that each SMS facility must have a Safety Committee in place. The program promotes a smarter way of working by pausing to consider the hazards of each task and then acting in a way to avoid those hazards. A good provider always does things the right way, which is not necessarily the easiest or fastest way.

Each month, our SMS team members receive a Safety Talk Topic to review, analyze, discuss, and then develop solutions in their daily job duties. These Safety Talks are used in conjunction with Safety Committee meetings to bring our Safety Matters! Program to the forefront of our daily operations. The topic typically pertains to current facility needs or the overall work environment.

SMS’ SafePersonnel Program keeps staff up-to-date by using a straightforward training platform (videos, training modules, and tests). We are continuously creating customized training videos that amplify our existing training process. These training courses can be completed in a group setting to maximize feedback, interaction, and team-building, or assigned individually.

To learn more about our multi-pronged approach to safety, see our blog at https://www.smsclean.com/blog/safety-matters/.

3. We Pass our Cost Efficiencies Forward

Cost savings that result from business efficiency and volume are passed on to you, our partner.

As a larger firm, SMS is able to distribute the costs associated with custodial management and subject matter expert salaries, quality assurance (and other) software, safety programs, and other capital costs across several accounts, not just yours.

And with a solid business reputation, strong financial statements, and a customer portfolio earned during 36+ years in business nationwide, SMS has agreements with equipment and supply providers that result in cost savings, sourcing options, and repair service response times that will exceed what you can get independently. This allows us to pass on savings from our purchasing power to you.

4. Our Administrative Support is your Security Net

Each industry has its own liability and insurance issues, and SMS has deep expertise in matters involving housekeeping and maintenance.

As leaders in our industry, we have specialists across all necessary areas of responsibility to ensure that you don’t have to worry about supporting the services we take on for you.

SMS has a Customer Support Center in its centrally-located Nashville Headquarters that provides a deep pool of talent in the following departments:

• Human Resources
• Risk Management
• Legal
• Payroll
• Accounting
• Finance
• Information Technology/Information Services
• Billing
• Marketing

A first-rate provider will have all the essential insurance coverage, workers’ compensation, professional know-how, and everything else required to lessen your risk, expense, and company man-hours. This must be earmarked for dealing with legal or liability responsibilities that could crop up across a spectrum of facility-level issues.

Your HR/Recruiting department(s) have enough challenges. By passing responsibility for recruiting, hiring, motivating, and maintaining a stable janitorial workforce onto SMS, you can confidently transfer an important responsibility onto a qualified specialist’s shoulders.

5. Our Depth and Breadth of Services

SMS also offers ancillary services including maintenance, power washing, and housekeeping surveys and consulting.

Consider also contracting out maintenance to your housekeeping company, because the same provider can offer a depth of experience in both areas of expertise, along with in-depth knowledge of your unique facility.

This can save your company money because your maintenance provider will already know your property and will be providing an add-on service, thereby making it safer and easier for them to provide you with a more reasonable maintenance rate. This also creates efficiency and realizes the synergy that exists from using a maintenance company that understands your property’s unique issues, because SMS housekeeping employees get to really know your property from working there every day.

Whether you’re on the job, watching a movie at home, or out of town on business or pleasure, it’s vital to know the people who clean and maintain your public facility are always “on it,” no matter what surprises lie ahead.

There are more good reasons to consider onboarding a third-party provider for your housekeeping and/or maintenance services, and we’d be happy to share them with you.

And if you already have an outsourced provider, but it’s not quite working out the way you expected, SMS can help you figure out what’s wrong and provide you with a cost-competitive program that will improve your facility’s safety and cleanliness.

Either way, contact us at info@smsclean.com, and we’d be happy to learn about your location and chat about how we can best serve you. Because sometimes, it’s better to let the experts do what they do best and stay focused on your core business.