From Daily Detail to All-Star Scale: SMS in Action at The Battery

Keeping The Battery Atlanta Clean, Ready, and Welcoming — No Matter the Event

The Battery Atlanta isn’t just a destination, it’s a dynamic hub of entertainment, culture, and community. With restaurants, shops, outdoor spaces, and year-round events, it draws thousands of visitors every week. Behind the scenes, Service Management Systems (SMS) plays a vital role in keeping the property clean, safe, and ready for whatever the day brings — whether that’s a family outing, a sold-out concert, or this year’s biggest event yet: the All-Star Game.

As the excitement builds for All-Star Weekend, the SMS team is working diligently to ensure that The Battery is at its shining best. From planning staff coverage to inventorying equipment and fine-tuning logistics, our focus is on creating a welcoming environment that reflects the energy and pride of this world-class space.

A Unique Property with Constant Motion

What makes The Battery Atlanta truly unique is the nonstop motion. It's not just a one-venue location — it's a sprawling, open-air space filled with life and movement from sunrise to well past sunset.

When asked what makes The Battery such a unique place to work, Kenard Daugherty, an exterior porter with SMS, said, "There are different types of people from different countries, cities, and cultures. It’s a very awesome place and job." That constant blend of people and energy brings both excitement and responsibility.

Maintaining such a diverse and high-traffic property means being proactive, flexible, and prepared for anything. From routine maintenance and daily cleaning to supporting pop-up events, the SMS team is always in step with the pulse of The Battery.

Services That Keep The Battery Running Smoothly

At a busy and complex property like The Battery Atlanta, every detail matters. SMS is proud to provide a wide range of services that keep the entire environment clean, safe, and operational.

Our work goes well beyond standard janitorial tasks. On any given day, our team is responsible for

• Trash & Recycling Removal: Ensuring all waste and recycling bins are emptied regularly and efficiently, especially during high-traffic events.
• Parking Garage Cleaning & Maintenance: Sweeping, power washing, and maintaining multi-level garage facilities to provide a safe and welcoming first impression for guests.
• Pressure Washing High-Traffic Areas: Regular deep cleaning of sidewalks, plazas, and common spaces to remove buildup and keep the grounds looking pristine.
• Maintaining Cleanliness in High-Traffic Zones: Actively monitoring and cleaning busy walkways, gathering spaces, and high-touch surfaces throughout the day to ensure a clean and safe environment for guests.
• Exterior Debris & Landscaping Clean-Up: Keeping landscaped areas free from litter, leaves, and debris to maintain a polished appearance and prevent potential hazards.
• Restroom Cleaning & Stocking: Servicing restrooms throughout the property with high attention to hygiene and readiness.
• Event Support: Assisting with setup, teardown, and post-event cleaning to ensure a seamless experience for both guests and tenants.

This full-service approach allows SMS to act as a true partner to the property — one that is ready for the everyday hustle and prepared for the biggest events of the year. From the parking deck to the plaza, our teams are everywhere they need to be to support The Battery’s success.

Adapting to Events Big and Small

One of the main challenges and opportunities at The Battery is the frequency and scale of its events. Whether it's a community gathering or a high-capacity night, SMS staff adapt seamlessly to meet the needs of the moment.

"Braves games draw a bigger volume of people, and that means the team has to consider more traffic than other events at the battery," shared Jonathan Johnson, Supervisor of Housekeeping.

That means adjusting shift schedules, increasing coverage in high-traffic zones, and staying responsive in real time. Every event day has its own rhythm, and our team is always ready to match it.

"The functions there are always exciting and amazing to see!" added Sharon Clark, Office Cleaning Tech, capturing the sense of pride that comes from being part of something bigger than a single task or shift.

Preparing for the Spotlight: All-Star Game Readiness

Hosting the All-Star Game brings an entirely new level of visibility and volume to The Battery Atlanta. It’s an opportunity to showcase the space — and the people who keep it running — to fans from across the country.

To prepare, SMS is focused on some key areas:

• Staffing Up: Ensuring we have plenty of trained, experienced team members on-site to keep up with increased foot traffic.
• Stocking Smart: Double-checking inventory and supplies so we’re never caught off-guard during peak moments.
• Planning Ahead: Developing detailed cleaning and maintenance schedules with built-in flexibility for last-minute needs and real-time adjustments.

From grounds crews to housekeeping teams, everyone plays a part in making sure the experience is clean, comfortable, and safe for every guest.

Teamwork at the Core

The SMS crew at The Battery embodies our “Whatever it Takes!” attitude. Their dedication, adaptability, and attention to detail reflect our company-wide core values.

With All-Star Weekend approaching, we’re proud of the role our employees play in preparing this incredible space for the national stage. But whether it’s a weekday morning or the busiest night of the year, our mission remains the same: to provide clean, safe, and welcoming environments — every day.