The SMART System
Real-Time Accountability and Transparent Operations
At Service Management Systems, we believe excellent service should always be visible. The SMART System is our proprietary quality assurance platform that gives every partner a clear view of how their facility is performing. It connects inspections, work orders, and communication in one system, so quality can be tracked, measured, and improved in real time.
The SMART System was created to bring consistency to large and complex operations. Every task and inspection is time-stamped, documented, and assigned to a team member. Using built-in tracking, the system also verifies the exact location where each inspection or task is performed. Managers and supervisors can confirm that work is completed in the right areas at the right times, adding an extra layer of accuracy and accountability.
This visibility enables us to stay proactive rather than reactive. When data reveals a trend or a service gap, managers can adjust staffing, scheduling, or training before the issue affects operations. Each decision is guided by facts rather than assumptions.
For our partners, the SMART System provides a level of transparency that builds confidence. Clients have access to reports and dashboards that show current performance and historical data. They know exactly what is being done and when, with clear records to verify results.
Communication is also faster and more direct. Service updates, inspection findings, and maintenance requests are processed instantly, ensuring that the right personnel respond without delay. That clarity helps reduce downtime and keeps facilities running smoothly.
The SMART System supports all industries we serve, including airports, retail centers, K-12 and universities, and entertainment venues. Each site can be customized with specific task lists and reporting formats, while the overall framework ensures accountability remains consistent everywhere we operate.
A few of the core benefits include:
- Verified performance with time and geo-location data
- Faster communication between teams and partners
- Consistent service quality across multiple sites
- Data that drives ongoing improvement
The SMART System is more than technology. It represents the way SMS works: open, efficient, and accountable. It enables our teams to perform with precision, our customers to monitor results with confidence, and our company to continually improve every day.